Returns

Items are final sale. Please contact info@ellecoleinteriors.com for any questions regarding our return policy.

To report a manufacturing defect, please contact us at info@ellecoleinteriors.com or within 24 hours of your delivery. Returned merchandise must be in original, unused (and unwashed) condition and accompanied by the original ECI Order Confirmation or Packing Slip.  We do not refund original shipping charges. Unsolicited online returns will not be accepted.

Return shipping fees on manufacturing damaged goods are the responsibility of the customer and returns must be received or returned to us no longer than 5 days after initial delivery.

We do not accept returns on items damaged through normal wear and tear.

Theft Policy

Elle Cole Interiors does not cover instances of theft.

When tracking numbers say the package has been delivered, we assume it to be true. Unfortunately, in the case of theft, we are not able to cover it. We apologize if theft was what happened and sincerely hope that the package turns up.

Exchanges

We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item.

Please take a look at our Return Policy above to find out how to return your item! 

Cancellation Policy

Unfortunately we are unable to cancel most of our orders once they have been received by our fulfillment center.

When you submit an order through our site, an order confirmation is sent to you and our system verifies your payment method. After you place your order, it is immediately sent to our fulfillment center and can no longer be modified. It is our hope that this expedited turnaround works to your advantage, but we do understand that it can make it difficult to cancel or modify your order.

If we are unable to cancel your order, please feel free to return your order to us for a full refund of the merchandise value, less shipping. Please contact info@ellecoleinteriors.com to receive authorization of your return. If we are able to intercept your order, we will process a cancellation if we receive notice within 24 hours of your purchase.